Sona by OpenPhone
Sona by OpenPhone is an AI voice agent that guarantees no client call is overlooked by offering a continuous, 24/7 service that can be tailored to a business's requirements, while also recording, summarising, and organising conversations for efficient follow-up.
Description for Sona by OpenPhone
Sona is an AI voice agent developed by OpenPhone, designed to guarantee that you never miss a customer call, operating continuously as a 24/7 answering agent. It is adaptable to a users enterprise and may be managed within their call flow. Sona additionally documents, condenses, and categorises discussions, offering a comprehensive summary for each call to facilitate subsequent follow-up.
Features of Sona
- Continuous Availability: Operates as an AI agent that responds to calls around the clock, guaranteeing that no customer enquiries are overlooked.
- Personalisation: Can be customised to align with a users business by inputting information such as business name, operating hours, and frequently asked questions.
- Conversation Summaries: Captures, condenses, and organises dialogues, providing a comprehensive summary for each call to facilitate subsequent follow-up.
- Call Flow Management: Users can dictate the instances when Sona manages calls within their call flow.
- Testing Functionality: Users have the option to evaluate Sona prior to deployment to assess its responses to customer interactions.
Use Cases for Sona by OpenPhone
- Guarantee that no customer call is overlooked by implementing a 24/7 AI voice agent.
- Acquire leads by posing tailored enquiries to new prospects to collect pertinent information.
- Address commonly posed enquiries from clients, including operational hours or pricing, to minimise the necessity for human involvement.
- Record messages from callers when the user is inaccessible.
FAQs for Sona by OpenPhone
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