Knowmax
Knowmax, an AI-powered omnichannel knowledge management platform, enhances communication and engagement by optimizing workflows, providing a single source of truth, and offering user-friendly tools for troubleshooting and automated responses.
Description for Knowmax
Knowmax is an AI-powered omnichannel knowledge management platform aimed at improving communication and consumer engagement by efficiently managing knowledge across various touchpoints.
Features of Knowmax:
- AI-driven Functionalities:
- Optimizes agent workflows, expands self-service opportunities, and customizes support.
- Single Source of Truth:
- Eliminates siloed data, delivering relevant information instantly across all touchpoints.
- User-friendly Tools:
- Google-like search engine, visual guides, and cognitive decision trees simplify troubleshooting and automate responses.
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