Description for Cresta
Cresta AI is an AI-powered contact center intelligence tool designed to optimize team performance and improve customer conversations, offering various solutions tailored to diverse team and industry needs.
Features of Cresta:
- AI-Driven Solutions: Includes Cresta Virtual Agent, Agent Assist, Director, and Insights to cater to different team and industry requirements.
- Instant Insights: Provides real-time outcomes, reveals crucial business insights, and enhances agent productivity.
- AI-Powered Coaching: Optimizes individual agent performance and automates repetitive tasks to streamline operations.
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