Jochem
Jochem is an internal knowledge assistant that enhances team productivity by providing immediate responses to queries, learning from interactions over time, and offering insightful analytics, seamlessly integrating with popular messaging platforms.
Description for Jochem
Jochem is an internal knowledge assistant designed to streamline information retrieval and administration for teams. It integrates seamlessly with various messaging platforms and complies with GDPR regulations, offering features like customer support utilities and autonomous knowledge base updates.
Features of Jochem
- Time-saving for Agents: Provides immediate responses to frequently asked queries, optimizing agent productivity.
- Continuous Improvement: Learned from human responses and escalations to enhance its knowledge base over time.
- Load Management: Lessens the burden on senior support staff by handling basic inquiries efficiently.
- Trending Analysis: Delivers insights into trending subjects and their impact via user-friendly dashboards.
- Integration: Easily integrates with popular business applications like Slack, Teams, and other plugins.
- Knowledge Base Development: Organizes data and gains insights from user interactions to improve knowledge base accuracy.
- Escalation Administration: Efficiently manages escalations to senior representatives as needed.
- Analytics and Insights Dashboards: Provides dashboards for optimizing knowledge management processes.
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