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Description for Chatwize
Chatwize is a chatbot solution that is powered by AI and functions around the clock. It allows businesses to establish a personalized support agent by utilizing their own data. In order to guarantee efficient and personalized customer or HR service, it provides multilingual support, human-like responses, and seamless escalation to human agents when necessary.
Features of Chatwize:
- 24/7 Chatbot Support: Provides continuous assistance through a chat bubble on websites or via a shared link.
- Multilingual Capabilities: Supports 95 languages to provide contextual, natural responses in the user's preferred language.
- Human Escalation: Automatically escalates complex queries to a human agent for personalized service.
- Custom Knowledge Integration: Learns from user-provided documents such as FAQs or policy files stored securely on ISO-certified AWS servers.
- Automation and Efficiency: Reduces calls and emails by automating up to 80% of inquiries and lowering staffing costs.
Use Cases for Chatwize
- Municipalities: Improves resident satisfaction and saves staff time by automating citizen queries in multiple languages.
- Healthcare Institutions: Streamlines operations by providing immediate responses to staff inquiries regarding internal policies in a variety of languages.
- Fuel Card Providers: Provides round-the-clock multilingual support to address inquiries regarding billing, card activation, and utilization. This service reduces the number of support tickets and enhances response times for e-commerce companies.
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