Assort Health

Assort Health is a solution that is fueled by AI and is designed to enhance efficiency, reduce costs, and increase the appointment revenue of healthcare call centers. This makes it a valuable tool for healthcare providers.

Features of Assort Health:

• AI-Powered Call Handling: Generative AI automates call administration, reducing the need for human intervention.
• Integration with Electronic Health Records (EHR): Facilitates seamless patient data access by connecting with more than 84 EHR systems.
• Real-Time Analytics: Offers operational optimization by providing actionable insights into call center performance.
• AI Routing and Triage: Utilizes intelligent triage rules to efficiently route calls to the appropriate line or provider.
• 24/7 Appointment Management: Allows patients to independently schedule, cancel, or modify appointments at any time.

Positives:

• Improved Efficiency: Decreases average hold periods by 56%, thereby enhancing patient satisfaction.
• Cost Reduction: Automates processes to reduce operational costs by 62%.
• Increased Revenue: By optimizing booking processes, appointment revenue is increased by 7%.
• Scalability: Manages increasing call volumes without the need for additional personnel.

Negatives:

• Initial Integration Complexity: Requires preparation time to integrate with existing systems.
• Technology Dependence: Organizations that prioritize human interaction may not find the heavy reliance on AI appealing.
• Limited Customization: Specific user requirements may necessitate that certain features be more flexible.

• Healthcare Clinics: Optimizing patient services and operations.
• Hospitals: Efficiently managing high volumes of patient inquiries.
• Specialist Practices: Customizing responses to meet specific requirements through AI triage.
• Healthcare Call Centers: The conversion of conventional call operations into AI-driven contact centers.
• Healthcare Educational Programs: Employed in ventures to facilitate scalability and training.