Customer Service in the Age of Gen AI

Customer Service in the Age of Gen AI

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Coursera With GroupifyAI

Learn to evaluate, enhance, and customize chatbots and Generative AI for marketing, customer service, and engagement.

Key AI Functions:Custom GPT,Personalized Marketing,Chatbots

Description for Customer Service in the Age of Gen AI

Features of Course

  • You will learn how to evaluate and enhance a chatbot’s performance for marketing and customer service.
  • You will learn how to customize Generative AI for customer support and customer engagement.
  • Level: Beginner

    Certification Degree: Yes

    Languages the Course is Available: 1

    Offered by: On Coursera provided by University of Virginia Darden School Foundation

    Duration: 1 hour to complete

    Schedule: Flexible

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